Household removals require careful wrapping and packing to avoid damage to furniture and effects, so many household policies do not cover goods in transit unless they are being packed, carried and unpacked by a professional remover. In the moving industry, when a customer packs and unpacks his own boxes it is referred to as PBO (packed by owner) and policies do not insure these goods. On PBO moves it can become a point of huge contention between the mover and the customer as to who is at fault regarding damaged items within a box. Was it packed improperly by the customer or did the mover mishandle the box?
The process of packing a van or container for a removal requires that polished surfaces are protected (usually with special blankets or cardboard). China and other fragile effects are packed in rigid boxes, originally wooden tea chests but now usually cardboard, with layers of bunched up blank newsprint commonly used to protect against scratches and chips in transit. Soft materials may be packed in bags, suitcases or boxes. Custom wooden crates are typically used when transporting large, heavy and odd shaped objects.
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